FAQ



Q: Do you guys have a Newsletter? How do I sign up? 

A:We do! You can sign up for the newsletter by registering at www.lilteammatesshop.com and checking yes in the OK to E-mail box on the registration page. This will automatically sign you up for our newsletter. You can find this page by clicking HERE

 

Q: Do you ship internationally?

A:  At this time we only ship within the USA. All USA orders should be delivered within 5 to 7 business days from the time the order is placed when USPS Priority Mail Shipping is selected.  This includes 1 to 3 days for processing and 1 to 3 days for shipping. Express Shipping is also available.

 

Q: Do you charge tax?

A: Residents of Ohio must pay a 6.5% sales tax. Why? Because we're located in Ohio! 

 

Q: What are Lil’ Teammates?

A: Lil'Teammates are the hot new collectible toy from Party Animal Toys! These figures are about 3” tall and are officially licensed with the NFL, MLB, NBA, NHL and over 65 colleges. Find out more by visiting the product site at http://www.lilteammates.com/

 

Q: Are these figures player specific?

A: Nope! Just team specific. You can use your imagination to make the Lakers playmaker Kobe Bryant or the Colts QB Peyton Manning.

 

Q: My favorite team is not available. What is the deal?

A: Bummer! However, all hope is not lost! We are adding new positions and teams all the time! Sign up for our newsletter HERE and be one of the first to know!

 

Q: What do I do once I receive my Lil’ Teammates?

A: Keep the packaging and head over to http://www.lilteammates.com/ where you can rub elbows with some of the greatest sports minds of the 21st century. You can register your figures to show up in your trophy case, learn about your favorite team and play games to earn points to redeem for other products, including more Lil’ Teammates.

 

In addition, Lil’ Teammates make great gifts for people of all ages and for the sports fan who has everything. You can check out how other users are utilizing their Lil’ Teammates by viewing our photo gallery HERE

 

Q: Do you offer gift cards?

A: We do offer e-gift cards which are sent instantly to the gift recipient so they are perfect for last minute gifts and for someone who you are not sure of which team they would like. You can personalize these gift cards and enter any amount you like. Visit our gift card link HERE

 

Q: How do you ship?

A: Great question! Please view our SHIPPING section for detailed shipping policies.

 

Q: Can I send these Lil’ Teammates as gifts?

A: Of course! Simply change the address in the order confirmation section of the order process and you can send your Lil’ Teammate to anyone you want.

 

Q: Can I split ship my order?

A: At this time, we cannot ship one order to multiple destinations. You will have to place a single order for each shipping location.

 

Q: How quickly will my order ship after I place it?

A: All orders should arrive within 5 to 7 business days.  Orders to Canada can take up to 3 weeks for delivery.  You will receive a confirmation and tracking number once the order is processed and shipped.

 

Q: What do I do if I want to return the product?

A: Great question! Please see specifics under our “Returns” section HERE

 

Q: Can I get my Lil’ Teammate by tomorrow?

A: You just can't wait, huh? We don't blame you. These things are awesome. So there's some good news for you! Orders received by 11:00am that have chosen USPS Express Mail will ship same day and arrive the next day.  However, please note the premium for express shipping that will be charged.  Saturday, Sunday and holidays are excluded for delivery and same day shipping.

 

Q: Do you ship to PO Boxes?

A: You have a PO box? That's cool! Check out our shipping policy HERE

 

Q: I have a coupon code. Where do I redeem that?

A: During check-out there will be a box on the order screen to enter coupon code into. Please make sure you are entering this code in correctly into the redemption box.


Q: Can I use a coupon and a gift card on the same order?

A: Sorry! At this time, we are not able to honor both on the same order. Please place two separate orders if you have a coupon you would like to redeem as well as using a gift card. Sorry for any inconvenience!!

 

Q: I have just placed an order and want to change or cancel it. How do I do this?

A: No problem! Please contact us at returns@lilteammatesshop.com as soon as possible so that we may cancel it if it has not left our facility yet.  We pride ourselves on fast shipping, so there is a good chance your order will ship in less than 24 hours from the time it is placed.  If we can stop it, we will refund the amount on your credit card. Please refer to our Returns section for more on refunding payments.

 

Q: Do I need to be logged in to the site to place an order?

A: Yes. We do this for protection. It is fast and simple to sign up and will allow you to receive special members only discounts that we periodically send out.